Questions and Answers

What is the process once I email to enquire to purchase a painting?

An email screen will pop up, please add the artwork name and send the email. We will get back to you confirming the availability of it and ask you to confirm your purchase with instructions on payment.

If two emails come through for the same painting the first email received will be rewarded the sale.

What payment methods do you receive?

Cash, direct electronic transfers and credit card payments. (credit cards payments are accepted through PayPal, please expect a surcharge of 3%)

Or there is Art Money 10 payments over 10 months, Interest-free. Enquiry with us about this option.

Click here to see how Art Money works.

When will I receive my painting?

We will do our utmost best to get it to you as soon as possible.

As soon as your payment has been received and cleared. Generally worldwide courier takes between 7-14 working days.

Can I pay a artwork off and if so when would I receive it?

Yes, via the Art Money application, you can begin enjoying your artwork as soon as we’ve received your 10% deposit and your art money application has been approved.

Is shipping included?

No this would be an added cost and a quote prior to confirmation of the sale will be provided by the artist.

What happens if I’m not happy with my painting?

Thankfully seeing a painting in the flesh is always better than on a screen. Sometimes colours can be a little different so we have a no questions returns policy. You will need to return it, in the same condition as you received it for a 100% refund minus the cost of shipping.

How do I hang the painting on the wall?

All the work on has a cord attached to the back for you to easily hang it straight onto a wall.

All the work on paper would need to be framed, unless stated otherwise.

If you would like more details to ensure your painting is hung at the correct height or sized correctly for your wall, please email us.

If I miss out and the painting I love is sold can you paint me another?

This would need to be discussed with the artist.

How much does a canvas painting weigh?

Work on Canvas - Depending on size anything between 3-6 kg

How should I have my painting on paper framed?                    

We could send you examples or give you suggestions to what others are doing but this is entirely up to you and which look you would like to create.

How much is framing?

Framing could cost anything from $100+ and its best to check with your local framer.

Are the sides of the canvas painted?

Mostly no, unless stated otherwise, the sides of the artwork is a clean white, this is referred to as a museum wrap.

Some clients like to install their canvas painting into a floater frame, while others prefer to hang them straight on the wall.

ANY MORE QUESTIONS?

SIMPLY POP US THROUGH AN EMAIL.